Direct debit payments 

This document is a Direct Debit Request Service Agreement with Digitalforms.ai

The agreement sets out the terms that apply when you pay for products and services, and explains what your obligations are when undertaking a direct debit arrangement with us. It also details what our obligations are to you as your direct debit provider. It forms part of the terms and conditions of your direct debit request and should be read in conjunction with your Direct Debit authorisation. 

By agreeing to a direct debit request by the method nominated, you authorise us to arrange for funds to be debited from your nominated card or account in accordance with this agreement. 

Please keep this agreement for your future reference. 

Setting up direct debit payments 

A direct debit payment is a payment made from your bank account, or credit or debit card nominated in your direct debit request. Payments will only be made from that card or account. 

Your direct debit arrangement is set up when you accept these terms and apply for our products or services. 

In establishing a direct debit arrangement, you are requesting and providing us with authority to debit your specified account through the Bulk Electronic Clearing System (BECS). 

Direct debit for services with monthly or quarterly bills 

If you have a service for which you receive a monthly or quarterly bill, with direct debit the full amount of your bill will be automatically deducted from your nominated card or account on the payment due date stated on your bill. 

Your direct debit will only operate when your account has a $0 outstanding balance. If you have an overdue balance or if your account is in credit, a payment will not be debited from your account until you have paid the overdue amount or used up that credit. 

Your first payment will be taken on the next payment due date after your direct debit arrangement is set up.

Keep enough money available for your payment 

It is your responsibility to make sure that you have enough money in your nominated account for your upcoming payment. 

If you don’t have enough money available on your payment due date, your bank may charge you a fee. If you don’t pay in time because your direct debit has failed, you’ll need to sign in to Digitalforms.ai and pay the outstanding amount by 14 days. In some cases we may attempt to direct debit the outstanding amount on your next payment date. If you fail to pay an outstanding amount by the date we notify you, or your direct debit repeatedly fails, we may suspend or restrict your services. 

Payments due on non-banking days

If your payment due date falls on a non-banking day, it will be processed on the next banking day. If you are unsure when a debit has been or will be processed, ask your financial institution.

Changing or cancelling direct debit payments 

You may change or cancel your direct debit arrangement. If you cancel or otherwise request that Digitalforms.ai cease to rely on your direct debit arrangement, we will no longer rely on your direct debit authority. You can also contact your own financial institution, which acts promptly on your instructions. However, if you change or cancel your direct debit arrangement, we may not be able to supply your products or services as some of our products and services require payment by direct debit. You can easily cancel or change your direct debit through Digitalforms.ai.

To update your direct debit arrangement, please allow at least three working days before your next monthly payment date so we have time to process your request. If you change your direct debit payment method, we may validate it with a pending pre authorisation transaction for $1.

Changing this agreement 

We can change or cancel your direct debit service agreement. We’ll provide you with at least 14 days’ notice for any changes to this agreement where a change may have a detrimental impact on you. Where a change is required for legal reasons, we will provide you with as much notice as possible. 

If we make changes that benefit you or have no impact on you, or for administrative or typographical reasons, then we won’t provide you with advance notice. 

If we cancel this direct debit payment agreement because a payment is dishonoured or rejected, or we have reason to believe you’ve given us false information, we’ll notify you. 

Disputes 

If you have a dispute about your direct debit please see our query bill page on Digitalforms.ai or call us on 0386063202. Alternatively, you can contact your financial institution for assistance. 

If your dispute relates to a payment you’ve already made to us, you may not have access to those funds until the dispute is resolved.

Privacy 

Privacy matters to us and we know it matters to you. We collect, store, use and share your personal information in accordance with our Privacy Statement which is available on our website at https://digitalforms.ai/ 

How to contact us 

If you have any queries about your direct debit please see our query bill page on Telstra.com or call us on 0386063202