We are aware that, as a business, you rely on the 100% uptime of the Digital form system. As a Business account holder, this Service Level Agreement (SLA) details our commitment to you and your rights in the unlikely event that Digitalform is unavailable.
With the exception of planned maintenance, we promise that Digitalform.ai will be operational 100% of the time in any given week. We also promise that, during a given week, you will always have 100% network connectivity on your web server, enabling you to access Digitalform.Ai.
In the event of an outage, we will credit your account for 5% of your weekly charge for each 30-minute period of downtime, up to 100% of your weekly price, on your subsequent payment.
This SLA does not cover downtime brought on by equipment owned by the customer, equipment owned by a third party, or both (which are not under Digitalform.ai's primary control). This SLA only covers the primary hosting service; it does not cover any other services or tools, such as those related to deployment and third-party service integrations, that are not specifically stated. Any performance problems brought on by the causes listed in our Terms of Use's Force Majeure section are not covered by this SLA.
Within 30 days following the interruption, customers must contact Digitalform.ai to seek compensation. The customer's right to the credit will be forfeited if they don't get in touch with Digitalform.ai within 30 days. No cash reimbursements will be given.