Unless otherwise defined in this Service Schedule for Digitalforms.ai (the “Service Schedule”), capitalised terms have the meaning given to them in the Agreement.

The Service Schedule provides detailed information on the availability and maintenance of our services. It is closely tied to our General Usage Guidelines for Digitalforms.ai, ensuring users are aware of service expectations and operational standards

1. DEFINITIONS
   • “Customer Verification” means configuration for Signer Identification set by the Customer that: (a) deviates from the settings established by the IDV Service or the identity providers; or (b) validates the identity of a Signer when the IDV Service or the identity provider has rejected a Signer Identification.
   • “Digitalforms.ai ID Verification” (or the “IDV Service”) means the service that provides identification verification services to parties using either Digitalforms.ai Services or Third-Party Services. Specifically, the IDV Service allows a Customer to verify identity-related information of a Signer prior to certain actions.
   • “Digitalforms Monitor '' means the Digitalforms.ai add-on feature, which provides online display and alerting services for available Digitalforms.ai event activity, based on an organisation’s use of Digitalforms.ai.
   • “Digitalforms Rooms” means the service for transactions management, which provides online display of Rooms, management of eDocuments, people, and tasks via the Internet.
   • “Digitalforms Workspaces” means the service that facilitates the upload, access, retention, and sharing of files, data, and other content between parties via the Internet.
   • “Envelope” means an electronic record containing one or more eDocuments consisting of a single page or a group of pages of data uploaded to the System.
   • “Room(s)” means the online workspace for transaction management as created by the Customer in the Digitalforms Rooms service.
   • “Signer” means a person designated by an Authorised User to access and/or take action upon the eDocuments sent to such individual via Digitalforms.ai, and in the case of Digitalforms ID Verification, the person who is requested to verify their identity through the IDV Service prior to certain actions.
   • “Transaction Data” means the metadata associated with an Envelope (such as transaction history, image hash value, method and time of Envelope deletion, sender and recipient names, email addresses, and signature IDs) that Digitalforms.ai may use to generate and maintain the digital audit trail required.
   • “Workspace” means the online environment where Authorised Users may upload, access, retain, and share file data and other content between parties via the Internet using Digitalforms Workspaces.

ADDITIONAL USAGE LIMITATIONS AND CUSTOMER RESPONSIBILITIES
2.1 Digitalforms.ai provides services subject to Customer acknowledging and agreeing to the following conditions:
(a) Nothing in this Service Schedule may be construed to make Digitalforms.ai a party to any document processed through Digitalforms Rooms or Digitalforms Workspaces, and Digitalforms.ai makes no representation or warranty regarding the transactions sought to be affected by any document.
(b) Between Digitalforms.ai and Customer, Customer has exclusive control over and responsibility for the content, quality, and format of any document as well as any transaction facilitated through Digitalforms Rooms or Digitalforms Workspaces.
(c) Digitalforms.ai is not responsible for determining how long any contracts, documents, and other records are required to be retained or stored under any applicable laws, regulations, or legal or administrative agency processes. Further, Digitalforms.ai is not responsible for or liable to produce any of Customer’s documents or other records to any third parties.
(d) Digitalforms.ai is not responsible for determining whether any particular transaction is subject to any specific regulations promulgated by various government agencies. Digitalforms.ai is not responsible for or liable for any delays in the transmission or receipt of any document and Customer acknowledges that certain types of agreements and documents may be subject to special laws and regulations relating to the time of the transaction.
(e) Digitalforms.ai is not responsible for determining whether any particular eDocument is subject to a recordkeeping requirement under any applicable law or regulation and whether it can be legally formed by electronic signatures.
(f) Digitalforms.ai is not responsible for determining how long any contracts, documents, and other records are required to be retained or stored under any applicable laws, regulations, or legal or administrative agency processes. Further, Digitalforms.ai is not responsible for or liable to produce any of Customer’s eDocuments or other documents to any third parties.
(g) Customer is responsible for its own compliance with all regulations relating to the time of the transaction and other applicable laws and regulations related to the transaction.